Investor Charter
Last updated: May 7, 2026
As mandated by SEBI, Safal Capital (India) Limited publishes this Investor Charter to inform investors of their rights and our obligations.
Rights of Investors
- Receive a copy of the KYC documents and account opening form
- Receive contract notes for all executed trades within 24 hours
- Receive funds and securities within the stipulated time
- Receive a statement of accounts periodically
- Lodge complaints and receive timely redressal
- Access to SEBI SCORES for grievance escalation
Obligations of Safal Capital (India) Limited
- Maintain proper books of accounts and records
- Issue contract notes within 24 hours of trade execution
- Transfer client funds and securities within prescribed timelines
- Resolve investor complaints within the turnaround times below
- Comply with all SEBI regulations and exchange bye-laws
- Maintain segregation of client and own funds
Dos and Don'ts for Investors
Do:
- Read all documents carefully before signing
- Keep your KYC details updated
- Verify contract notes and account statements regularly
- Report discrepancies immediately to our helpdesk
- Invest only through SEBI-registered intermediaries
Don't:
- Share your login credentials or OTP with anyone
- Make payments in cash or to personal accounts
- Act on unsolicited investment tips
- Sign blank documents
Complaint Handling & Escalation Matrix
| Level | Contact | Turnaround Time |
|---|---|---|
| Level 1 – Helpdesk | investorgrievancedesk@safalcapital.in / 7227906099 | 3 working days |
| Level 2 – Compliance Officer | compliance@safalcapital.in | 7 working days |
| Level 3 – SEBI SCORES | scores.sebi.gov.in | 30 days |
Regulatory Information
- AIF (Category III) Reg. No.: IN/AIF3/25-26/2089
- Head Office: 350-A, New Cloth Market, O/s Raipur Gate, Sarangpur, Ahmedabad, Gujarat – 380002
- Branch Office: Office No. 608-609, ANAM-II, Ahmedabad, Gujarat – 380058